Frequently asked questions

In English, with no title page, no university logo or crest, no university or department name, and no student name or roll number. We do part of this for you automatically: before any checker opens your file we remove the title page, every image and logo, all headers and footers, and the author details hidden in the file's properties. What we cannot do is find your university or student number written inside an ordinary paragraph — no automatic tool can tell that apart from legitimate content — so please take those out yourself. We show you anything suspicious we spot while you can still fix it, before you pay.

Two reasons, and both are in your interest. Your checker is never meant to learn who you are, and a title page carrying your name, roll number, supervisor and university defeats that in one glance. Separately, front matter is the single largest source of meaningless similarity matches: every thesis from a department shares the same declaration wording and cover-page boilerplate, so a report run over the whole document is inflated by matches that tell you nothing about your own writing. Checking the body text is ordinary practice.

They can ask you for a corrected one — for example if your university is still named in the introduction, or the document is not in English. You will see exactly what they asked for, and your deadline pauses until you upload a replacement. Nothing is charged again, and your checker is not penalised for the time spent waiting.

The full similarity report from institutional software, an AI-detection report, and a written reading of both: which matches are genuine overlaps and which are false positives such as reference lists or standard phrasing, which passages a detector flagged, and how much confidence that result deserves for your kind of writing. It arrives as one prioritised action list rather than two scores to reconcile yourself.

The clock starts when you pay, not when a checker accepts, so matching time never eats into your deadline. Most orders reach a checker within minutes. If your checker has to ask you for a corrected file, the deadline pauses until you send one — neither of you is penalised for the wait.

Yes. Each order includes revisions — two by default. Ask through the order page and it goes back to the same checker with a shortened deadline. If a revision does not resolve the problem, open a dispute and our team reviews the whole thread.

PDF, Word (.docx), OpenDocument (.odt), RTF, plain text and Markdown, up to 25 MB per file. Macro-enabled documents are rejected. Every upload is scanned before anyone can open it.

The checker assigned to your order, and platform administrators if you open a dispute. Nobody else. Files are encrypted before they reach storage, and the copy the checker opens has author, company and tracked-change identity metadata removed, so your name is not sitting in the file properties.

No. You appear to each other as workspace handles such as "Client C-4821" and "Checker E-7390". Email addresses, phone numbers and real names are never shown across that boundary, and the workspace chat removes contact details automatically if either side tries to share them.

DR.AI Professional Services does not submit your work to any similarity repository. Checkers are required to run checks in a mode that does not add your document to a repository, and to confirm this in their acceptable-use attestation. If you have a specific requirement from your institution, tell us in the order instructions and we will match a checker who can meet it.

You fund your wallet, and the order amount moves into escrow the moment you place the order. It stays there until you accept the delivery. If nobody can take your order, or you cancel before it is assigned, the full amount returns to your wallet.

Bank transfer, Easypaisa, or USDT, with a receipt upload that our team confirms — usually within a few hours. Card payment is available where our payment processor supports your country. Every deposit produces a downloadable invoice.

Yes, in three situations: your order was never assigned; you cancelled before assignment; or a dispute is resolved in your favour. Refunds go back to your DR.AI wallet, and you can request a payout from there.

A completed profile, a payout method, and — for any service that depends on licensed reporting software — evidence that you hold your own authorised access to that software in your own right. An administrator reviews every application manually. Until that evidence is verified, dispatch will not send you orders for those services.

Automatically. When an order is paid for, the engine scores every checker who is online, offers the service, can meet the deadline, and has capacity. The highest-scoring checker gets an exclusive offer with a two-to-four-minute window. If they do not respond, it moves to the next. There is no bidding and no proposal writing.

On-time delivery rate, client rating, offer acceptance rate, how fast you respond to offers, spare capacity, and your tier. Idle time also counts, so a quiet checker is not permanently outranked by a busy one. The full weighting is documented in the repository.

The moment the client accepts your delivery, the payout lands in your wallet. On-time work pays in full; late delivery reduces the payout on a published sliding scale. Withdraw to Easypaisa, a bank account or Binance once you are above the minimum.

It is optional for clients, strongly recommended for checkers, and required for administrators. It also gates withdrawals: if you want to move money out, you will need an authenticator app set up first.

Yes. Ask through the contact form or your account settings and we will remove your profile and documents, keeping only the financial records we are required to retain. Uploaded files can be deleted individually at any time before they are attached to an order.