Terms & conditions

1.Who this agreement is between

These terms govern your use of Dr. AI ("the platform", "we", "us"). They apply to clients, to reviewers, and to anyone browsing the site.

Dr. AI is a marketplace. We provide the platform, hold payments in escrow, and set the rules; the review work itself is performed by independent reviewers who are not our employees.

2.Accounts

• You must be at least 16 and provide accurate details. One person, one account.
• You are responsible for keeping your credentials secure. Enable two-factor authentication if your account holds a balance.
• We may suspend or close an account that breaches these terms or our acceptable-use rules, or where we reasonably suspect fraud.
• Reviewer accounts must be approved before receiving work, and approval can be withdrawn.

3.What the service is

An order produces a report and a reviewer's written assessment of it. That is an informational and editorial service.

It is not a guarantee about any outcome. We do not warrant that an institution or journal will reach the same conclusion, that a detector's result is correct, or that a document will pass any particular process. Detection tools produce false positives and false negatives, and a reviewer's job is to tell you where that is likely — not to eliminate it.

4.Acceptable use

You may use Dr. AI to check work you own or are authorised to submit, and to understand the results. The full rules are in our acceptable-use policy, which forms part of these terms.

• Do not upload documents you have no right to share.
• Do not use the service to disguise a document's origin or to evade an academic-integrity process.
• Do not ask a reviewer to write, ghost-write or substantially rewrite work for submission as your own.
• Do not attempt to identify or contact the other party outside the platform.
• Do not attempt to move payment off the platform.

5.Orders and deadlines

• The price shown at checkout is the price. It is calculated from the service base fee, document length, your chosen turnaround, and any discount.
• Your deadline is measured from payment, not from assignment, so matching time comes out of the reviewer's window rather than yours.
• If no reviewer can take your order, we escalate it to our team. If we still cannot place it, you receive a full refund to your wallet.
• You may cancel for a full refund at any time before an order is assigned. After assignment, cancellation requires our team, because work has begun.

6.Payment, wallet and escrow

• Orders are paid from your Dr. AI wallet, which you fund in advance.
• The order amount moves into escrow when the order is placed and is released only when you accept the delivery, when the review window expires, or when a dispute is resolved.
• Wallet balances are records of amounts held for you on the platform. They earn no interest and are not a deposit account.
• Reviewer payouts are calculated under the published performance policy. The policy version applied is recorded on each order.
• Withdrawals are subject to a minimum, any published fee, identity checks where required, and two-factor confirmation.

7.Revisions, acceptance and refunds

• Each order includes revisions — two by default — requested through the order page.
• If you take no action, a delivery is accepted automatically 72 hours after submission.
• Refunds are issued to your wallet where an order was never assigned, where you cancelled before assignment, or where a dispute is resolved in your favour.
• We do not refund because a report's result was not the one you hoped for. The service is the report and the assessment, not a particular score.

8.Disputes

Open a dispute from the order page. Our team reviews the files, the timeline, the workspace messages and the dispatch log, and resolves it as a full refund, a partial refund, or release to the reviewer. Our decision is final within the platform; it does not affect any right you have to pursue matters elsewhere.

9.Additional terms for reviewers

• You act as an independent contractor. Nothing here creates employment, partnership or agency.
• You must hold your own authorised access to any licensed software you use for an order, and stay within its terms. You are responsible for that compliance.
• You must not add client documents to any similarity repository, share credentials, or use access in a way its licence does not permit.
• You must not attempt to identify or contact a client outside the platform.
• You are responsible for your own taxes and for any registration your jurisdiction requires.
• Repeated late delivery, poor ratings, ignored offers or policy breaches may reduce your dispatch priority, pause your offers, or end your approval.

10.Intellectual property

You keep all rights in the documents you upload. You grant us and the assigned reviewer a limited licence to process them solely to deliver your order.

The reviewer's written assessment is provided to you for your own use. The platform itself — software, design, and content — remains ours.

11.Liability

To the extent the law allows, our total liability for any claim relating to an order is limited to the amount you paid for that order. We are not liable for indirect or consequential loss, including academic, professional or reputational consequences of a decision you take after reading a report.

Nothing in these terms limits liability that cannot lawfully be limited, including for fraud or for death or personal injury caused by negligence.

12.Changes and termination

We may update these terms. Material changes are announced to account holders before they take effect, and continuing to use the platform afterwards means you accept them.

You may close your account at any time. Orders already in progress are completed or refunded, and we retain the financial records we are required to keep.

13.Governing law

These terms are governed by the law of the jurisdiction in which the platform operator is established, and the courts of that jurisdiction have exclusive jurisdiction, without affecting any mandatory consumer protections available to you locally.